Last updated: October 8, 2026
Every HookLova piece is crocheted by hand after you order. This page explains how long that takes, how we ship, and what to do if something goes wrong in transit.
1. Production time
Your order enters our crochet queue as soon as payment is confirmed. Production normally takes 7–14 business days (Monday–Friday, excluding public holidays). During busy seasons such as Halloween and Christmas the queue can be longer; the estimated delivery window shown on each product page and the holiday order-by date at the top of the site already take our current production time into account.
When your piece is finished we may send you a photo so you can confirm it before it ships.
2. Where we ship from
Our crochet studio and fulfilment partner are located in Vietnam, and orders ship from there. Our business mailing address is 25 E 40th St, Paterson, NJ 07514, USA – please note this is an office address, not a returns or pickup address.
3. Destinations
We ship worldwide with tracking. If we cannot ship to your address (for example because of carrier restrictions), we will contact you before production starts and refund your order in full.
4. Shipping methods and costs
- Standard tracked shipping – estimated 7–21 business days after your order ships, depending on the destination and carrier. Free on orders of $75 or more (product subtotal after discounts); otherwise the rate is shown at checkout.
- Fast Track – your order is moved to the front of the crochet queue and sent with an express service. The price is shown at checkout.
Total delivery time = production time + shipping time. All delivery dates are estimates, not guarantees.
5. Order tracking
When your order ships you will receive an email with a tracking number. You can also check the status of your order at any time on our Track your order page.
6. Delays
If we cannot ship your order within the time we stated, we will email you with a new estimated shipping date. You may then choose to cancel the order for a full refund or agree to the new date. If we cannot give you a revised date, we will cancel the order and refund you in full.
Carrier, customs and weather delays after the package has left us are outside our control, but we will always help you follow up with the carrier.
7. Customs, duties and taxes
Because orders ship internationally from Vietnam, your package may be subject to import duties, taxes or brokerage fees charged by your country’s customs authority or the carrier – including for orders delivered to the United States. Unless checkout clearly states that duties are included, these charges are the customer’s responsibility and are not included in our prices or shipping fees.
8. Address accuracy and changes
Please double-check your shipping address at checkout. If you need to change it, email [email protected] as soon as possible – we can update it until your order ships. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you cover the new shipping cost.
9. Lost, stolen or damaged packages
- Damaged on arrival: email [email protected] within 7 days of delivery with your order number and photos of the item and the packaging. We will replace or refund it (see our Refund & Return Policy).
- Not arrived / tracking not updating: contact us and we will open an investigation with the carrier. If the carrier confirms the package is lost, we will remake and reship your order or refund it.
- Marked as delivered but not received: please check with neighbours and your local post office first, then contact us – we will help you file a claim with the carrier.
Contact us
HookLova
Email: [email protected]
Mailing address: 25 E 40th St, Paterson, NJ 07514, USA
